This Privacy Policy sets out how Focuscoaching.com.au (ABN 36 6669 037 118) protects the privacy of personal information that is collected through the website or directly from you as part of our client services. We are committed to ensuring that your privacy is protected and that you can manage your subscription and data at any time. Please read this Privacy Policy carefully.

Should we ask you to provide any information by which you can be identified when using this Site, we assure you that it will only be used in accordance with this Privacy Policy and the Australian Privacy Principles. You are not required to provide any personal information to us. If you do not do so, but it may affect your use of this Site or the products and services offered on the Site.

This Privacy Policy may be amended from time to time with changes, additions and deletions, at our sole discretion. You should check this page regularly to ensure that you are aware of any changes. Your continued use of the Site following any amendments indicates that you accept the amendments.

 

Collection of personal information

 

For Clients, we only collect First Name, Last Name, Phone Number and Email Address purely for the purpose of providing you our services.

 

As with most online businesses, we may log information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider.

 

We may contact you to voluntarily respond to questionnaires, surveys or market research to seek your opinion and feedback. Providing this information is optional to you.

 

We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

 

For coaching clients, the information that we collect may additionally include:

• Names;

• dates of birth;

• job titles;

• contact information, including email address and phone number;

• demographic information such as postcodes;

• information about your business or personal affairs;

• other information relevant to client surveys and/or promotions; and

• any other information requested on this Site or otherwise required by us or provided by you.

 

Use of personal information

 

We collect and use personal information for the following purposes:

• to provide information, products and services to you;

• to respond to your queries for coaching, advice and services;

• to provide information to our network of health and wellbeing specialists for the purposes of assisting you and managing your matter;

• to better understand your needs, enabling us to improve our products and services;

• for internal record keeping;

• to circulate promotional emails about new products and services, special offers or other information which we think you may find interesting;

• to contact you for market research purposes;

• direct marketing;

• to customise the Site according to your interests; and

• to customise documents according to your needs.

 

We may contact you by a variety of measures including by telephone, email, SMS or mail.

 

Disclosure of personal information

 

We may disclose personal information:

• for the purpose of providing information, products and services to clients;

• to the relevant third party or parties, with our client’s consent, if the matter involves third parties; 

 

By providing us with personal information, you consent to this disclosure. Where we disclose your personal information to third parties, we will request or otherwise seek to get comfortable that the third party follows the Australian Privacy Principles regarding handling your personal information.

 

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

 

Security

 

We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure that information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us or receive from us. The transmission and exchange of information are carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

 

How we use cookies

 

We may use cookies on our Site from time to time. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about you.

We use traffic log cookies to identify which pages are being used. This helps us analyse information about web page traffic and improve our Site by tailoring it to your needs. We use this information for statistical analysis purposes only, following which the data is removed from the system.

 

Overall, cookies help us provide you with a better Site, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any information about you, other than the data you provide to us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the Site.

We may also use web beacons on this Site from time to time. Web beacons or clear .gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Links to other websites

 

Our Site may contain links to other websites of interest. Please note that we do not have any control over those websites. We are not responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this privacy policy. You should exercise caution when accessing such websites and look at the privacy policy applicable to the website in question.

 

Controlling your personal information

 

Choice and Consent: Providing us with your personal information is optional to you. You can choose not to provide personal information. When you provide us with your personal information, you consent to the terms in this Privacy Policy, and to us disclosing or receiving your personal information for these purposes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are legally required to do so.

Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us, details below.

Access: You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information which we hold about you, please email us.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us, details below. We rely in part on clients advising us when their personal information changes. We will respond to any request within a reasonable time and will endeavour to promptly correct any information found to be incorrect so that the information is accurate, up to date, complete, relevant and not misleading.

 

Complaints

 

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach then please email us setting out details of the breach. We will promptly investigate your complaint and will endeavour to respond to you in writing within 28 days setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint.

 

March 2021